Creatio (formerly bpm'online) is a global provider of process-driven CRM for marketing, sales, and service.

The core value of Creatio products is the agility to change processes faster than ever and align marketing, sales and service on a single platform. Users love Creatio’s engaging interface with a social look and feel, free from redundant information to keep them focused on what’s relevant.

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Why Creatio?

Process-Driven CRM

Creatio’s unique functionality serves as a simultaneous marketing, sales, and service platform, so you gain the ability to switch between processes with ease.


Streamlined User Interface

Enjoy working with the modern, streamlined user interface that is free from redundant information, keeping you focused only on what’s relevant.


Complete Departmental Alignment

Creatio is three products on one platform, so it connects the dots between marketing, sales, and service for total alignment between departments.

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Creatio Recognized as an Industry Leader

In 2019 Gartner included Creatio in the Gartner Magic Quadrant for the CRM Customer Engagement Center. Forrester also gave Creatio the highest overall score among strong performers for its product in The Forrester Wave.

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Learn More About Highland's CRM Practice

For over 20 years, Highland's team of designers, developers, and strategists have helped organizations turn their biggest uncertainties into opportunities for growth.

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John Chlopek

Principal, CRM Practice

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