Customer Experience Consultant
Charissa Shelton is a Customer Experience (CX) Consultant at Highland, partnering with clients to identify their most important problems and solve them through the lens of their customers' experiences. When working with teams, she loves the “a-ha” moments where clarity is achieved, connection is cultivated, and creative strategy aligns with the needs of the client and their customers.
Charissa’s passion for human-centric experience design is fueled by her psychology background and years of experience in nonprofit leadership and business consulting. Outside of work, Charissa can get excited about fresh food markets, road biking, discovering new artists, traveling global, and thinking local.